WEEKEND SHELTER/ON-CALL ADVOCATE
The emergency shelter is a 7-bed facility providing a safe confidential shelter for individuals and their children escaping the atrocities of domestic violence. Due to space constraints, victims are limited to a short term stay. During their stay, all daily essentials for living are provided; on-site therapy, assistance with goal setting and 24-hour emotional support is available.
Crisis Center shelter program employees are made of people who believe passionately about the value of this work and take personal responsibility for bringing success to the agency. The team spirit is, at its core, comprised of the following:
The Weekend Shelter Advocate reports directly to the Program Manager and is primarily responsible for providing services to non-offending parents and children receiving services from the Crisis Center. The Weekend Shelter Advocate works with the shelter team to develop update and present resources that address the needs of the individuals and families we serve. To support, educate and advocate for victims of domestic violence through crisis intervention and advocacy. Provide outreach and education to the community. Coordinate with other service providers and the criminal justice system.
As a Weekend Shelter Advocate, ones time is spent directly interacting with and providing advocacy services to clients, either by phone or in person.
- Answer the 24-hour crisis line and respond to calls accordingly. Documents all calls whether crisis, advocacy, informational or counseling calls. Provides caller with necessary resources if our program/services are not appropriate to the caller’s needs. Performs crisis intervention. Screens potential clients in need of shelter.
- Respond to LAP (Lethality Assessment Program) calls and follows up with LAP calls, according to protocol.
- Provide on-call coverage for the LAP program and the crisis line from 6pm on Fridays until Sunday at 6pm.
- Facilitate psycho-educational groups.
- Advocate for survivors of domestic violence.
- Accept and discharge clients from shelter, as necessary. Completes all necessary paperwork with clients at intake and discharge.
- Provide orientation and intake for new clients. Assist them in adjusting to the facility, programs offered, and house rules. Provide clients with resources and advocates for all clients in shelter, on a daily basis.
- Assist clients with transportation needs, as able and directed. Includes driving clients to scheduled appointments (medical, court, and/or other agencies) for needed support.
- Assists clients with day to day needs while in shelter and within the program’s abilities.
- Assist with child care, as needed, when a parent/guardian is meeting with shelter therapist, legal advocate or primary advocate.
- Promote interactions and provide a leadership role to volunteers including training, documenting hours, evaluation, supervision and providing feedback.
- Maintain strong, supportive relationships and open communication with clients in the program.
- All interactions with clients are to be respectful and professional. All staff are expected to maintain professional boundaries with clients in shelter.
- Maintain security and safety around the shelter. Report any safety concerns immediately.
- Adhere to confidentiality requirements at all times.
- Communicate with agency staff to ensure proper quality of service provision.
- Participate in volunteer training and agency in-services.
- Advocate for survivors of domestic violence.
- Perform crisis intervention, telephone advocacy and referrals.
- Assess survivors’ situations, ongoing development of safety plans through advocacy session process and crisis line services. Develop written safety plans with clients as necessary.
- Assist survivors in navigating civil and criminal legal systems and social services.
- Discuss dynamics of and educate survivors and the community regarding domestic violence.
- Educate systems and the community about domestic violence.
- Participate in agency and group staff meetings, including direct service discussions. These meetings are mandatory.
- Participate in system data collection.
- Conduct chart reviews to assess outcome measurements.
- Complete necessary paper work and forms on scheduled shift. Documents all efforts related to client services within client management system.
- Other duties as assigned.
- Bi-lingual will receive priority.
- Experience working with women and children living with domestic violence.
- Knowledge of domestic violence, physical, sexual and emotional abuse and the effects on women, children, and teenagers.
- Dependable transportation. Must hold a valid Colorado State Driver’s License and provide proof of insurance. This position may require use of personal vehicle to transport clients. Must be considered an approved driver by Crisis Center, and as directed by agency insurance provider.
- Must pass background check, including Colorado Bureau of Investigation (fingerprint) and Colorado TRAILS.
- BA in related field. Work experience may substitute for education.
- Ability to lift 20-30lbs.
- Knowledge of available resources that pertain to women and children.
- Ability to work independently and as part of a team.
- Experience, ability and willingness to work as a team with diversified staff, volunteers and constituents.
- Knowledge and experience in crisis intervention or domestic violence, advocacy and safety planning.
- Excellent presentation and training skills.
- Basic computer skills.
- Adhere to and uphold all policies and procedures and protocols of the Crisis Center. Ensures implementation of all expectations we have of clients while in shelter (Welcome Packet & Living Agreement Expectations)
- Knowledge of human service delivery systems and systems advocacy.
- Updated CPR/First Aid Certificate
POSITION AND SALARY DETAILS
This is regularly scheduled, part time, hourly, non-exempt position. Starting wage is $15.00 per hour. On-call time is compensated with a stipend. Salary deferential for Spanish speaking.
This position is scheduled for every other Saturday and Sunday. The Weekend Advocate will work on-site at shelter for a total of 16 hours. The Weekend Advocate is also on-call for the crisis line and lap phone from Friday at 6 p.m. until Sunday at 6 p.m.
To apply: Send cover letter and resume to Shelley Reader, Program Manager at email@example.com. No phone calls, please.
BUSINESS ADMINISTRATION MANAGER
The Business Administration Manager is directly supervised by Executive Director and works as part of the leadership team. This full-time, exempt position has duties that involve all financial and human resource and other business operations at the Crisis Center. Those duties include but are not limited to the following:
- Responsible for the oversight of agency financial management, including budget development, and general financial management
- Follows general accounting practices
- Pays all bills and invoices in a timely manner
- Develops, implements and maintains financial management policy
- Oversees annual financial audit, working closely with independent auditors throughout the year
- Responsible for fundraising and community outreach event financial management
- Works closely with the Board of Directors Treasurer, Finance Committee; attends monthly Board and Finance Committee Meetings
- Keeps the Executive Director informed about any financial concerns or changes
- Maintains all grant and foundation funds and contracts
- Develops and maintains appropriate financial ledgers on grants
- Prepares monthly, quarterly or yearly financial reports on all grants
- Ensures accuracy of all reports and submits reports in timely manner
- Completes any financial and grant audits
- Assists with grant writing efforts specific to grant budgets
- Works closely with the management team on grants
- Maintains all employee records
- Serves as the point of contact for agency PEO (InTandem) to manage payroll
- Keep records on employee vacation, sick and comp time
- Keep current on HR services available to employees and manage relationships with HR vendors
- Prepares 1099’s on contract employees and vendors
- Completes background checks for employees and volunteers
- Point of contact for facility maintenance issues at all agency locations
- Assist in general office administration
- As necessary, provides community outreach support
- Manages phones system (including cell phones) in all agency locations
- Manages computers
- Oversees Health and Liability insurance contracts
- Completes required local, state and federal documentation as it relates the business
- Attends necessary staff and board meetings
EDUCATION: A minimum of a Bachelors degree in a business management, non-profit management or related field with three years’ experience or equivalent work experience in business administration of seven years.
QUALIFICATIONS: At least three years experience in non-profit financial and business management position.
- Strong leadership skills
- Strategic thinker and self-starter
- Responsive in a timely manner to phones calls, emails and deadlines
- Willingness to work a flexible schedule
- Good understanding of financial management and accounting software
- Be an advocate for DV survivors
- Possess excellent oral/written communication skills
- Friendly, outgoing, and supportive personality; ability to work independently and as part of a team
- Strong organizational skills, ability to multi-task, and possessing good attention to details
- Strong computer skills; knowledge of Word, Excel, Outlook, the internet, and QuickBooks On-line
- Experience, ability and willingness to work with a diversified group of staff, volunteers, and clients
- Maintain supportive relationships and open communication with all staff/volunteers, donors, and the public
- Gain and have a working knowledge of all agency programs, DV, and its effects on victims
- Dependable transportation. Most hold a valid Colorado State Driver’s License and provide proof of insurance
- Must pass background check, including Colorado Bureau of Investigation (fingerprint) and Colorado TRAILS
- Comfortable with public speaking. Excellent written, verbal and organization skills
- Bi-lingual, Spanish Speaking preferred
- Physically active – must be able to lift 25 pounds
- SALARY: $47,000 to $53,000 commensurate with experience. This is a full-time, salaried, exempt position.BENEFITS: Four weeks of PTO annually, health insurance, flexible schedule, great work environment
Send cover letter and resume by May 1, 2018 to Jennifer Walker, Executive Director at firstname.lastname@example.org No phone calls, please.
More about the Crisis Center:
Located in Highlands Ranch, CO, the Crisis Center exists to end domestic violence through advocacy, education, and prevention; while helping communities live free of violence. We operate a 24-hour crisis line, an emergency shelter, group and individual therapy, legal advocacy and community-based advocacy. All services are provided free of charge, on a non-discriminatory basis regardless of race, religion, gender or sexual orientation. To learn more about the Crisis Center, please visit thecrisiscenter.org.